999pet's Privacy Policy — Your Data, Our Responsibility

999petWelcome. We understand how important your personal information is to you. This privacy policy explains what data we collect, how we use it, and what rights you have.

This Policy 999pet- applies to our website, mobile app, and all digital services. By using the platform, you are deemed to have accepted this Privacy Policy. If you have any objections, please discontinue use of the platform and contact us.

We may update this policy from time to time. For any significant changes, we'll notify you by email or through the platform — so it's important to keep a valid email address on your account.

999pet Only the information genuinely required to deliver our services is collected. We do not gather unnecessary data, and user privacy remains our top priority.

• Information is collected directly from you at the time of registration.
• Certain technical information is automatically recorded while you use the platform.
• Government-issued documents may be required during the KYC process.
• Transaction confirmation details are received from the payment gateway.

999pet Your information is used solely for specific, legitimate purposes. Under no circumstances is your data sold to advertisers or third parties.

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To process deposits and withdrawals.
• Security Assurance: To prevent fraud and unauthorized access.
• Customer Support: To respond to your complaints and enquiries.
• Service Improvement: To analyse usage patterns and enhance your experience.
• Legal Obligations: To meet regulatory requirements.
• Relevant Communications: To keep you informed about important updates and offers (where you have given your consent).

999pet Your personal information is never sold to third parties. However, limited data may be shared in specific circumstances necessary to operate our services.

• Payment Partners: bKash, Nagad, Rocket — only the information required to process transactions.
• Identity Verification Services: An authorized entity for the KYC process.
• Law Enforcement Agencies: Under legal obligations or by court order.
• Technology Service Providers: For hosting and infrastructure services — they are bound by strict confidentiality agreements.

999pet Cookies are used to enhance your browsing experience and make the platform run more smoothly. They are small text files stored on your device.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

999pet Industry-leading technology is used to keep your data secure. Our security team monitors systems around the clock, 24/7.

• 256-bit SSL/TLS Encryption: Every data transfer is fully encrypted.
• Firewall Protection: Protecting servers from unauthorized access.
• Two-Factor Authentication: An additional layer of security for your account.
• Regular Security Audits: Tested by independent third-party experts.
• Data Center Security: Security at both physical and digital levels.
• Access Control: Only authorized personnel are permitted to access your data.

999petAs a user of -, you have several important rights over your personal data. These rights are upheld in accordance with international data protection standards.

999pet Your data is retained only for as long as necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a defined period to meet legal requirements.

• Account Information: For the duration of account activity + 5 years after closure.
• Financial Transaction Records: Minimum 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Customer Support Contact: 2 years after the issue is resolved.
• Cookie Data: Depending on cookie type (from session-based to a maximum of 1 year).

999pet Services are strictly prohibited for anyone under 18. Age is verified at registration, and any account suspected of belonging to a minor is immediately suspended.

• We do not knowingly collect personal information from anyone under the age of 18.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• If you believe your child has created an account, please contact us.
• To learn more about responsible gaming, visit our Responsible Gaming View page.

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team. We aim to respond within 30 business days.

• Email: support@999pet.net
• Website: 999pet.net
• Live Chat: Bengali support available 24/7
• Response Time: Up to 30 business days

If our response is unsatisfactory, you have the right to file a complaint with the relevant regulatory authority.